Frequently Asked Questions

We have worked diligently to try and include the majority of our frequently asked questions regarding our web design and development services in one convenient location.
Are your websites optimised for search engines?

We take a very detailed approach with website optimisation and on page code optimisation. What this means is that we don’t just create attractive websites – we also create websites that have all of the important areas optimised for the search engines ensuring the best start for your website within the search engines.

How many email accounts can I have?

You can have as many as you like they are unlimited in quantity.

Do you provide website and email hosting?

Yes all of our websites have website and email hosting which is fully managed by ourselves.

Do you register domain names?

Yes we can take care of all the administration of your domain name from purchase through to management and anything else that is related.

Do you provide website maintenance and support ongoing?

A lot of our customers opt for our ongoing maintenance and support which includes general assistance using our content management systems, bimonthly updates of plug-ins and code, security scanning and daily website backups.

Do I own my website?

Yes all of the websites we create unless stated otherwise will transfer for ownership at the end of the project meaning you own your website and code.

What is the typical timeframe for creating a website?

A typical timeframe for a brochure type website for a business will take anywhere between 3 to 4 weeks to complete.

Are your websites responsive and mobile friendly?

Yes all of our websites we create are fully responsive meaning they are now mobile and tablet friendly ensuring they look good in any screen size that is used to view your website.

How will I view the progress of the website?

Every website we create has its own posting area which is where we will place the website for you to view at any time and monitor progress.

I don't have any images can you source them for the website?

Ideally it’s best to have photos of your company, services or products but if you do not that’s not a problem we can use online image libraries and suggest alternative photos to use.

Can you help me write content for the website?

Yes we can provide copywriting services that will take care of all of the content writing an website text.

How do I keep track of progress once we start?

All of our clients are added to a project management system where all of the project is managed via messages, calendars and milestones. At any time you may post a message there and we will keep communicating constantly with updates to the progress of your project.

How much input do I need to provide?

Having developed hundreds of websites we are able to create a websites with very minimal input. Some customers prefer us to take the lead and communicate what we suggest, other customers like to provide lots of detailed feedback and information. So it’s up to your preference, you can leave us to get on with the job with very little input or provide as much information as you like.

How do I convey what I'm looking for and what I want?

You’ll be able to speak to a project manager at any time via phone or email or instant messenger. When we begin your project we will issue various question and answer sheets along with other related questions that helps us understand together exactly what you’re looking for and what you will receive.

Does it matter if my website is a bit dated, do I really need a website?

When a potential customer visits your website they will initially perceive the quality of your services or products from the appearance of the website design. As this is your online shop front it’s important to keep it modern and up-to-date, you can ask yourself this question who would you buy from a company with a modern attractive website or a company that has a website that appears to be outdated and unloved?

Do you work with platforms like WordPress, Joomla!, Drupal and Shopify?

Yes we have experience working with all the major platforms and open source websites.

Can you build online shops or bespoke online solutions and applications?

We have years of experience building online e-commerce shops and comprehensive website solutions which are made to bespoke requirements, maybe you want intranet for your company? Or customer relationship management application? No matter what you require we can help.

If I don't have a website do I really need one?

Nowadays most businesses and customers are searching for their services and products via the Internet so if you do not have a website which means you effectively have no advertising within Google and the other search engines you’re potentially missing out on thousands of customers with your competitors being found by potential customers.

I'm confused by what type of website or solution I require?

That’s fine, we’ve worked with practically every website solution, code framework that’s available. So we can advise you on the best solution for your website. If it’s simple website editing you need then we can implement a comprehensive content management system that allows you to login and edit your websites text, photos and information. Should it be more bespoke or involved website then we may create a custom-built solution to your exact requirements.

How do I know I will like the website?

Don’t worry at Immersive Media everything thing is explained simply. Once we start a website design we will assess your requirements, advise what we require from the client, then outline options, alternatives and timescales. Once we start design you can proof all work via our online project management area where you are kept up to date with the current workflow. We will always provide you with two website designs to choose from. You can then modify the chosen design and once you have signed off the design we will then start turning the design into a functioning website.

I do not know where to start with the website?

Not to worry before we start any designs we will supply you with a question and answer sheet which has simple questions which once answered and returned to us will allow us to examine your exact requirements and needs for the website which then allows us to create a website with minimum fuss.

How do I know how many pages I require?

It is best to consider what information you want to convey to your customers and then try to structure into categories and subcategories. This will then lead to a natural list of all the pages that should be required within your website.

What do I have to do to create a new website?

Talking to Immersive Media initially will ascertain the level of web design required. We will then offer a full web design service leaving everything to us, purchasing the domain name, hosting the website, producing copy, acquiring images and building the website. Alternatively Immersive Media is happy fitting in with your requirements, whatever you require – just web hosting space, domain name registration, website design or web maintenance contracts.

How will a well designed and built website help my business?

Many processes go into the production of a website, in turn if all these processes are executed correctly it will produce a website that work with you to enhance your companies sales, marketing and image. This is achieved with good website design, user navigation and website Search Engine Optimisation.